Careers

Join the Lead Concepts family and see what makes our team the best in the direct mail marketing industry!

Customer Service Representative

Our Customer Service Representatives are responsible for providing a positive customer experience that leads to improved satisfaction and sales.

Job Description:

Customer Service Representative is responsible for providing a positive customer experience that leads to improved satisfaction and sales. Duties may include, but are not limited to the following:

  • Own the customer experience-think and act in ways that put our customers first, giving them seamless options at every touchpoint, and making them promoters of our products and services
  • Create a connection and develop rapport with customers to provide outstanding, personalized service
  • Listen carefully and connect with customers to understand their top priorities and to uncover products and solutions that will benefit them
  • Assist customers with inquiries and/or problem resolution in a professional and composed manner, escalating to a manager as appropriate
  • Ensure customers/clients are quickly connected to the appropriate teammate with the expertise to meet their needs
  • Follow all company quality guidelines, ensuring consistency in delivery of the customer experience
  • Build, develop and maintain partnerships with Sales team members to maximize effectiveness and serve customers
  • Accurately and efficiently process sales orders
  • Follow established policies, procedures and guidelines
  • Other duties and responsibilities as assigned

Required Skills / Qualifications:

  • Highly developed sense of integrity and commitment to customer satisfaction
  • 1+ years of experience in customer service ideal, degree or appropriate education may be substituted for experience
  • Strong detail orientation
  • Excellent communication/listening skills
  • Careful attention to detail and time management
  • Identify customer needs, goals and objectives
  • Respond and assist customers with inquiries and/or problem resolution
  • Proficiency in basic computer skills (Microsoft office and Access is helpful)
  • Respect and promote inclusion and diversity
  • Stable work history
  • Pass a drug screen and background check

Hours Per Week: Mon. – Fri., 8:30am – 5:30pm

Job Type: Full-time

If you have the skills to succeed and the motivation to make it happen, we look forward to hearing from you.